Billing Policy

This Billing Policy outlines the standard procedures for payment, pricing, invoicing, and refunds for all purchases made through Elevated Living LLC ("we," "us," or "our").

 

1. Currency and Pricing

 

  • Currency: All transactions are processed in [Your Currency, e.g., Great British Pounds (GBP/£)].

  • Final Price: The price displayed on the Product Page is the final price you will pay. This price includes [State whether VAT is included, e.g., Value Added Tax (VAT) at the current UK rate].

  • Shipping Costs: As per our Shipping Policy, we offer Free Shipping for all orders within the UK, meaning there are no additional shipping fees added at checkout.

 

2. Accepted Payment Methods

 

We accept the following secure forms of payment, which are processed through our Shopify platform's secure gateways:

  • Credit/Debit Cards: [List accepted cards, e.g., Visa, Mastercard, American Express]

  • Third-Party Payment Providers: [List providers, e.g., PayPal, Apple Pay, Google Pay]

 

3. Payment Processing and Security

 

  • Authorization: By placing an order, you grant us authorization to charge your selected payment method for the total order amount.

  • Security: All payment information is processed by Shopify Inc.'s payment partners. Your data is protected by SSL (Secure Sockets Layer) encryption (HTTPS) throughout the checkout process.

  • Data Protection: We do not store or have direct access to your full credit card details.

 

4. Billing Information Accuracy

 

You are responsible for ensuring all billing and contact information provided to us is accurate, complete, and current at the time of purchase. Failure to provide accurate information may result in delays or cancellation of your order.

 

5. Invoicing and Receipts

 

  • Receipt: An initial order confirmation email will be sent immediately after you place your order, serving as your preliminary receipt.

  • Invoice: A detailed, final invoice confirming the purchase details, VAT/tax breakdown, and total cost will be sent via email upon dispatch of your goods.

 

6. Refunds and Credits

 

All refunds are handled in accordance with our Refund & Returns Policy (which offers a 90-day return window and no restocking fees).

  • Refund Method: Refunds will be credited back to the original method of payment used for the purchase.

  • Refund Timeline: We process the refund within 7 business days of receiving and inspecting the returned goods. The time it takes for the funds to be credited to your account is subject to your bank's or payment provider's processing schedule.

 

7. Fraudulent Transactions

 

We reserve the right to refuse, suspend, or cancel any transaction we suspect to be fraudulent, unauthorized, or involved in illegal activity. In such cases, a full refund will be issued to the original payment method, and we may contact you for verification.