Report Security issues

1. Immediate Incident Response Plan

If you suspect a security issue (e.g., unauthorized access, malware, or a data breach), follow these steps:

Step	Action	Priority
Isolate	Temporarily disable or password-protect your store's public-facing access to prevent further data loss or damage.	HIGH
Secure Credentials	Immediately change the passwords for your Shopify admin, any third-party apps, and the email associated with your store. Use strong, unique passwords.	HIGH
Notify Shopify	Contact Shopify's security team directly through their official support channel. They can investigate platform-level issues and lock down your account if necessary.	HIGH
Backup	If possible, take a backup of your store's data before making any changes for forensic purposes.	MEDIUM
Document	Record the date, time, and nature of the suspected issue. Note any suspicious files, login attempts, or error messages.	HIGH

Since your store is built on Shopify, they are your first and most critical point of contact for security vulnerabilities affecting your platform.

Vulnerability Reporting: Use Shopify's official channel for reporting security vulnerabilities (often called a Bug Bounty Program or Responsible Disclosure Program). This is the correct way to report issues you find in the platform itself.
Customer Support: For immediate threats like unauthorized charges or admin access, contact Shopify Support immediately via live chat or phone.

As your store operates under UK Law, you have legal obligations if the security issue involves customer data:

Area	Body to Notify	When to Notify
Data Breach	Information Commissioner's Office (ICO) (UK Data Protection Authority)	Within 72 hours of becoming aware of the breach, if the breach is likely to result in a risk to people's rights and freedoms.
Customer Notification	All affected customers	Without undue delay, if the breach is likely to result in a high risk to their rights and freedoms.
Fraud/Police	Action Fraud (UK's national reporting centre for fraud and cyber crime)	If the incident involves financial loss or criminal activity.

Use this structure to document and report the incident internally and to third parties (like Shopify).

Section	Detail to Record
Incident Title	Example: Unauthorized modification of checkout files
Date/Time of Discovery	[Date] at [Time] (Specify time zone, e.g., GMT)
Scope of Impact	What was affected? (e.g., Customer data, Product prices, Shopify admin, Payment gateway, etc.)
Type of Attack	(e.g., Malware, SQL Injection, Phishing, Unauthorized Login, DDoS, etc.)
Affected Data	State clearly: Personal Identifiable Information (PII) of customers, financial data, or store inventory.
Observed Symptoms	(e.g., Admin email changed, unusual orders, unexpected code on homepage, etc.)
Actions Taken	(e.g., Passwords changed, IP blocked, Shopify support contacted, Two-Factor Authentication enabled)
Contact Person	[Your Name], [Your Role], [Your Phone/Email]